Privacy Policy
This Privacy Policy describes how Beyond Luggage collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about what Personal Information we collect and why.
Device Information
- Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our processor Shopify and Facebook.
Order Information
- Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: To provide products or services to you, fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services based on your preferences.
- Source of collection: Collected from you.
- Disclosure for a business purpose: Shared with our processor Shopify.
Customer Support Information
- Purpose of collection: To provide customer support.
- Source of collection: Collected from you.
Behavior Information
- Purpose of collection: For user experience research and behavior analytics.
- Source of collection: Collected via Hotjar.
- For more information: Hotjar Privacy Policy.
- For Do Not Track: Hotjar Do Not Track Policy.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
- We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to protect our rights.
- We may also share your Personal Information with Facebook and TikTok for advertising purposes.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. Some of this information is collected and shared directly with our advertising partners (such as Google, Meta, and TikTok) through cookies or similar technologies, with your consent depending on your location.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page: How Does Targeted Advertising Work?
You can also opt out of some of these services via the Digital Advertising Alliance’s opt-out portal: DAA Opt-Out Portal.
Using Personal Information
We use your Personal Information to provide our services to you, including offering products for sale, processing payments, shipping and fulfilling orders, and keeping you updated on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it. For more information about your right to erasure, please see the ‘Your Rights’ section below.
Automatic Decision-Making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or significant effect on you.
-
Services with elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions (persists for a few hours).
- Temporary denylist of credit cards associated with denylisted IP addresses (persists for a few days).
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use a variety of cookies, including functional, performance, advertising, and social media/content cookies. Cookies make your browsing experience better by remembering your actions and preferences (e.g., login and region selection). This means you don’t have to re-enter this information each time you visit or move between pages. Cookies also provide insights into how people use the website, such as whether it’s their first visit or if they are returning.
We use cookies to optimize your experience on our Site and provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u |
Used to facilitate updating customer account information |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such links as https://www.cloudflare.com/learning/privacy/what-are-cookies/.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact information
Store Name: Beyond Luggage
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands
E-mail: info@beyond-luggage.com
Tel: +31645578315
Customer service hours:
Monday to Sunday: 09:00 am to 5:00 pm
(GMT) Greenwich Mean Time (London)
We aim to reply to your e-mail within 1 day.